Help
Questions people ask, answered short, in the order you meet them. New here? Start here walks through the whole product, and the features page lists everything it does. Something not here? Search every answer.
Need a person? Write to [email protected] and say your batch number if it is about a batch.
What you can list
Which categories does Point and Sell cover?
Ten. Comics; Graphic novels and trades; Books; Magazines; Vinyl records; Video games; Funko Pops; DVDs and Blu-rays; CDs and cassettes; Tabletop RPGs. Each one lists in its own eBay category with that category's item specifics, except that a graphic novel or a magazine goes in the comics or the books category. Every category goes to eBay and Whatnot. Shopify takes everything except vinyl records, video games, Funko Pops, DVDs and Blu-rays, and CDs and cassettes. Vinyl records also go to Discogs, as an inventory file. Everything but books is read from photographs; a book is looked up from its ISBN, typed or read off the barcode.
Can it read a loose cartridge or a game with no barcode?
Yes. The title and the console are read off the case, the label and the shape of the cartridge or disc, so a bare cart gets the right title and eBay fields. The barcode is a bonus, not a requirement: it lets the collector price guide find that exact copy, so a cart without one lists normally but shows no guide price.
I resell more than comics. Is it for me?
If what you sell is on the list above, yes. Records, video games, Funko Pops, DVDs, Blu-rays, CDs and cassettes are read off photos of the item and its case or box, each into its own eBay category; books come from the ISBN. A batch is one kind of thing, so a mixed haul goes in as a batch per kind: comics in one, records in another, DVDs in a third. Clothes, shoes, electronics, trading cards, and toys other than Funko Pops are not on the list.
Can it list DVDs, Blu-rays and CDs?
Yes. A movie is read off its case: the title, the format (DVD, Blu-ray or 4K), the season on a TV set, the studio, the rating, the year and the UPC. A CD or a cassette is read the same way for the artist, the album, the label and the catalogue number, and a cassette lists in eBay's Cassettes category. You state the condition; a sealed case lists as Brand New.
Are more categories coming?
Yes. Like the ten here, a category is added once it can be identified without guessing, from an ordinary photo or a number on it. No dates yet.
Getting started
What do I need before my first box?
For the box itself, only the photos. For the upload, an eBay seller account with business policies switched on (shipping, returns and payment). Before you upload the file, Settings asks for your item location, your postal code, the exact names of the eBay shipping policies you want for Comics and books and for Parcel (magazines, manga, games and Funko Pops go to Parcel), and, if you have an eBay Store, the numeric ID of each store category. The settings screen shows where to find each one. A store category needs the number; a name is refused.
How should I photograph the comics?
On a plain, light table or mat, front cover first, then whatever you normally shoot: back cover, corners, inside cover. One comic at a time. By default each photo is one comic; set Several photos per comic in Settings and the photos are grouped by your count, or by the pause between comics, so leave one. On a phone, Shoot a box counts the shots for you.
Do I have to move photos off my phone?
No. Open the site on the phone, sign in and press Shoot a box: it counts the shots of each comic and uploads as you go. If you would rather use the phone's own camera app, move the photos to the computer (LocalSend over Wi-Fi is free, or a USB cable) and pick them on the New batch form.
How long does a batch take?
Not long. On Shoot a box the photos upload while you shoot, so there is no upload to wait for at the end. You can close the tab while the covers are read, or start shooting the next batch.
Identification and the review screen
What if it gets a comic wrong?
You catch it before it lists. Nothing goes to eBay until you approve it: the review screen shows every row beside its cover, the rows it is unsure about are marked so you check those first, and any field can be retyped. Obscure comics are harder than common ones, which is what that screen is for.
What are the chips on a row?
Advice, never a block. WORTH MORE and CHECK THIS ONE mean a key-issue database thinks the comic is worth more than the box price. DUPLICATE means you already have that comic live, with its item number. SAME COMIC AS ROW N means two rows may be one comic split by the grouping. YOUR HISTORY is your own sell-through for that series. OPINION, if you switch it on, is an estimate of what the comic typically sells for; treat it as a second opinion on cheap books and ignore it on keys. PRICECHARTING is the collector price guide's own figure for that exact item, and the chip links to their page for it. It shows price estimates from several sources, and you decide the price.
How do I list a lot?
Tick lot on the first row of the run, type the issues (1-8, or 1,2,5), type the lot's price, and tick merge up on any other rows that hold more photos of the same lot. Tick complete if it is every issue of the series: the title says Complete Series and the listing goes to your complete-series store category (unless one of your own store rules catches it first). A lot cannot be approved at the box's single-comic starting price; you type its own.
Can I change the title?
Yes. Every row shows the title eBay will get and its length; type your own in the Title box above it and that wins, inside eBay's 80 characters. A Variant box puts a cover variant in the title so two variants of one issue are not twin listings.
Which fields do I have to fill in?
On a comic, usually none. A book needs its condition picked and a price, and its type and fiction or nonfiction when the lookup did not say. The blank boxes on a comic's second line (weight, package, features, style, country, language, audience) are overrides: leave them blank and your account's defaults go in the file. Type a value and it wins for that row. Every listing also carries the description boilerplate you write once in Settings (your sale terms, your shipping practices, whatever you want every buyer to read), with a separate one for books.
Photos
Are the photos cropped?
A photo that is plainly one whole comic on the table is cropped in close. Anything doubtful ships as shot. A lot's photos are cropped in to the covers before you review them, and the done page says how many. Undo on a row puts its cover back as shot, and Settings switches cropping off.
A cover came out upside down or a photo is in the wrong row
The cover has its own flip, turn, tighten, crop and undo. Under each photo after it: the arrows turn that one photo a quarter turn left or right, flip turns it upside down, crop lets you draw the crop yourself, cover makes it the first photo buyers see, the cut button starts a new comic at that photo, and the cross removes it. Merge up folds a row's photos into the row above. On a book, record, game, figure, movie or CD row, every photo has the arrows, flip, crop and tighten. On a record, game, figure, movie or CD row, each photo after the first also has the cross, cover and the cut button, which starts a new row at that photo, left blank for you to type; a row's last photo cannot be removed. A record, game, figure, movie or CD row with more than one photo, below the first row, also has the up arrow, which moves that photo to the end of the row above.
Where are my photos hosted?
We host them, and eBay copies them when the listing is created. To change the photos on a live listing, use the Photos Revise file on the batch's done page, not eBay's editor.
Uploading to eBay
Can it list on eBay as auctions?
Yes. On the New batch form or the Shoot a box page choose Auction instead of Buy It Now, pick 1, 3, 5, 7 or 10 days and type the opening bid, a flat amount or a fraction of each row's price. On the review screen each auction row has a Buy It Now box: empty means none, and a price there has to be at least 30 percent above the row's opening bid (eBay's rule). The On eBay as panel changes it for the whole batch, and the auction tick on each row sends just that row as an auction, so one box can be part auctions, part Buy It Now. An auction is one item, so set an auction row with a quantity above 1 to 1 first. Settings keeps your usual choice.
What does 'validated' mean on the done page?
The file passed eBay's file rules: 80-character titles, 65 characters on every item specific, numeric store categories, matched shipping policies, and every photo the file names in storage (a typed-in row with no photo gets a placeholder picture, and the done page says so). eBay can still refuse a row; the next answer covers that.
eBay refused some rows. Now what?
If you listed from the site with eBay connected, the batch page shows which rows went live and which were refused and why. Fix them with edit again and send again: only the refused rows go. If you uploaded the file yourself, download eBay's report from the upload page and drop it on the batch's done page. Each refusal shows on its row after edit again, and you get an Add file of only the refused rows. Never upload the full file twice; it would list the successful rows again.
Something on a live listing is wrong. Can I fix it from here?
Once the batch knows its eBay item numbers, yes: press edit again, fix the row, approve, and send the Revise (or download the Revise file) instead of the Add file. eBay changes the live listings in place. The Revise leaves photos and quantity alone, and eBay's prices too unless you changed one here: then it carries only the rows you repriced, and once eBay has taken them, the next Revise carries the rest. A row listed before October 2026 has no price on record here until a Stale stock markdown is sent to it from here, so until then change its price in Seller Hub. The Photos Revise replaces the photos, and a quantity you change is changed in Seller Hub.
Why does it want my active-listings report?
It needs to know what you have live: the duplicate check, the next custom label for a box (the box and number on each listing, like 76TR-012, which eBay calls the SKU), and the Stale stock, Whatnot shows and Box profit pages all read it. With eBay connected, press Read my listings now on the eBay page before a listing session and no report is needed. Without a connection, upload Seller Hub's active-listings download after every listing session.
Whatnot
Does it work with Whatnot?
Yes. When you create a batch you tick where it goes: eBay, a Whatnot live auction, a Whatnot Buy It Now store, or any combination. A live-auction batch gets Whatnot's show file (you choose the opening bid) and a run-of-show sheet; a Buy It Now batch gets the store file. For comics that are already live on eBay, Whatnot shows (in your menu once you sign in) builds the Whatnot file from what is still in stock and makes the eBay End file for whatever the show sells.
I forgot to tick Whatnot. Can I still get the file?
Yes. Open the finished batch from Batches and press "Also make the Whatnot Buy It Now file" or the live auction one; Shopify is there too. The same checks run as when you approved, and it does not use up any more listings, though like approving it needs a plan on or free listings left. Once eBay has the comics, make the Whatnot file from Whatnot shows instead, which leaves out what has sold.
Money and privacy
What does it cost?
Hobby is $19 a month for 100 listings, Starter $49 for 500, Pro $99 for 1,500, Volume $199 for 5,000, and Shop $299 for 5,000 with up to five people signed in to one account; the biggest sellers talk to us. A comic, a lot, a book, a magazine, a record, a game, a figure, a movie or a CD is one listing each. A lot you shoot with the Shoot a box page's Lot button, or type, counts as one listing. A lot you build from comics shot one at a time counts each comic in it, because each cover was read. During the free trial every lot counts as one. Your first 20 listings are free with no card. A card is asked for at the 21st listing, to start the free trial's other 30: nothing is charged until you approve your 50th listing or 30 days after the card goes on, whichever comes first, and if you cancel before then you pay nothing. The pricing page has the table and the comparison with the crosslisting apps.
Does it crosslist?
Yes, to four marketplaces: eBay first, then Whatnot (the show and Buy It Now files), Shopify (the products file) and, for records, Discogs (the inventory file), all from the same batch as the eBay file: tick where a box goes instead of typing it again. Records go to eBay, Whatnot and Discogs; games, Funko Pops, movies and CDs go to eBay and Whatnot, not Shopify, for now. The Whatnot categories and conditions for those five are Whatnot's own published ones, new here and not yet through a real Whatnot upload. It does not post to Poshmark, Mercari, Depop, Etsy or Facebook Marketplace; if you sell clothes on ten marketplaces, Vendoo or List Perfectly is the tool for that.
When something sells on one marketplace, does it come off the others?
Yes, with crosslisting on. Crosslisting is in every plan once you turn it on in Settings: each comic has one count, a sale on eBay or your connected Shopify store lowers it, and your other connected sites are changed to match, usually within minutes, with every step in a log you can read. Whatnot and Discogs take files you upload for now, and one tap marks a sale made there, on HipComic or in person. eBay's quantity is changed for you where that is switched on for your account; otherwise the log says what to lower on eBay. Two sales close together on two sites can still both go through, so check the log. With eBay connected you are also emailed when an eBay sale is in a Whatnot, Shopify or Discogs file, so you can take it down there. Without the connection, drop eBay's orders report on the Pick list and it names the ones that also went into a Whatnot file. After a Whatnot show, paste the sold custom labels to get the eBay End file.
What do you keep?
Your photos, your approved rows, and the listings read from the reports you upload; the report files themselves are not kept. From an orders report, the order number, item number, title, custom label, price, quantity and date of each sale, never the buyer. Your sign-in is a link or a six-digit code by email; there is no password to store.
How do I change my plan or cancel?
Sign in and open Plan & billing in the menu: the plans are there to pick from, and once a card is on file its Manage billing button changes the card, shows your invoices and cancels.
How do I reach a person?
Email [email protected]; the address is also at the foot of every page. If it is about a batch, say its number, which is at the top of the batch's page.
Who made this?
A comic seller in Arizona who lists his own long boxes with it. The story is on the About page.
Still wondering?
Write to [email protected], or try it on a box.